Refund policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any original packaging, and accompanied by proof of purchase.

To start a return, contact us at brindleroam4@gmail.com. Returns must be approved before being sent back. We’ll provide return instructions and the appropriate return address after your request is accepted.

Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, defective, or incorrect. We’ll review the issue and work to make it right.

Return shipping
If your return is approved, BrindleRoam will provide a prepaid return shipping label and instructions for sending your item back. Items returned without first requesting and receiving return authorization may not be accepted.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and arrange the appropriate replacement, return, or refund.

Exceptions
Certain items may not be eligible for return, including gift cards and items specifically marked as final sale.

Exchanges
The fastest way to receive a different item is to return the original item and place a new order once the return is approved.

Refunds
Once we receive and inspect your return, we’ll notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or card provider.