Shipping policy
Thank you for shopping with BrindleRoam. We want your order to arrive as smoothly as possible, so please review the information below before placing your order.
U.S. Shipping Rates
We currently offer standard shipping within the United States.
Orders under $49.99 are charged a $4.99 standard shipping fee.
Orders of $49.99 or more qualify for free standard shipping.
Estimated Delivery Time
Our estimated standard delivery time is 5–10 business days.
Delivery times are estimates and may vary depending on the carrier, destination, holidays, weather conditions, order volume, or other circumstances outside of our control.
Order Processing
Once an order is placed, we begin processing it as soon as possible. After processing has started, we may not be able to change or cancel the order.
If you need to request a change or cancellation, please contact us as soon as possible through our Contact page. We will do our best to help, but we cannot guarantee that changes can be made after an order has entered processing.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order. BrindleRoam is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer.
If you notice an address error shortly after placing your order, contact us immediately and we will attempt to assist before the order ships.
Tracking Information
When tracking information becomes available, it may be provided to you by email or through your order status page.
Please allow time for the shipping carrier to update tracking information after your order has been processed.
Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot find it, please:
- Check around the delivery location, including porches, side doors, mail areas, or other safe locations.
- Check with household members, neighbors, or building staff.
- Allow a short period of time in case the carrier marked the package as delivered before completing final delivery.
- Contact the shipping carrier using your tracking number.
If you are still unable to locate the package, contact us through our Contact page and we will review the situation with you.
Lost Packages
If a package appears to be lost in transit, please contact us and provide your order information.
We will review the tracking information and, when appropriate, work with the carrier or fulfillment provider to determine the next steps.
Damaged or Incorrect Orders
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number along with photos of the item and packaging when possible.
We will review the issue and determine the appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.
Separate Shipments
Some orders may arrive in more than one package. If your order contains multiple items, they may be shipped separately depending on availability or fulfillment location.
Separate packages may also have different tracking numbers or arrive on different days.
Shipping Delays
BrindleRoam is not responsible for carrier delays caused by circumstances outside of our reasonable control, including severe weather, holidays, transportation disruptions, carrier issues, or other unforeseen events.
We will make reasonable efforts to assist customers when a significant shipping issue occurs.
Contact Us
If you have questions about your shipment, please contact us through the Contact page on the BrindleRoam website.