Terms of service
Terms of Service
These Terms of Service govern your use of the BrindleRoam website and your purchase of products from our store.
By visiting our website, using our services, or placing an order, you agree to these Terms of Service.
1. General Conditions
By using this website, you confirm that you are legally able to enter into a purchase agreement or that you are using the website with the permission of a parent or legal guardian where required.
You may not use our website or products for any unlawful or unauthorized purpose.
You may not attempt to interfere with the security, operation, functionality, or integrity of our website.
We reserve the right to refuse service to anyone where reasonably necessary and permitted by law.
2. Products and Services
BrindleRoam offers dog travel, cleanup, feeding, hydration, and related pet products.
We make reasonable efforts to display product descriptions, images, features, and other information accurately.
However, actual product colors, appearance, dimensions, packaging, or details may vary slightly due to lighting, screen settings, manufacturing updates, supplier changes, or other factors.
Product images are provided for reference and may not always reflect minor production variations.
We may modify or discontinue products without notice.
3. Pricing
All prices are shown in U.S. dollars unless otherwise stated.
Prices, promotions, discounts, and product availability may change at any time.
We reserve the right to correct pricing errors, typographical errors, or other inaccuracies.
If an order is affected by a significant pricing or listing error, we may contact you before processing the order or cancel the affected order and issue an appropriate refund when applicable.
4. Orders
Submitting an order does not guarantee that the order will be accepted or fulfilled.
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving:
- Suspected fraud
- Incorrect pricing or product information
- Inventory issues
- Shipping restrictions
- Payment problems
- Duplicate or unusual orders
- Other operational or legal concerns
If we cancel a paid order, we will provide a refund for the canceled portion when applicable.
5. Customer Information
You agree to provide accurate, current, and complete billing, shipping, and contact information when placing an order.
You are responsible for ensuring that the information you provide is correct before completing your purchase.
You agree to promptly update information when necessary so that we can complete transactions and communicate with you.
6. Shipping
Shipping rates, estimated delivery times, order processing information, and shipping procedures are described in our separate Shipping Policy.
Shipping estimates are not guaranteed delivery dates.
BrindleRoam is not responsible for delays caused by shipping carriers or circumstances outside of our reasonable control.
7. Returns and Refunds
Returns, refunds, damaged products, defective products, and incorrect orders are governed by our separate Refund Policy.
Please review the Refund Policy before making a purchase.
8. Intellectual Property
The BrindleRoam name, branding, website design, graphics, written content, product descriptions, logos, images created specifically for the brand, and other original materials on this website are owned by BrindleRoam or used with permission.
You may not copy, reproduce, modify, distribute, sell, publish, or commercially use our original website content without prior written permission, except where permitted by law.
Third-party trademarks, product images, or materials remain the property of their respective owners.
9. Prohibited Uses
You may not use this website:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To transmit malicious software
- To attempt unauthorized access to our systems
- To collect personal information without authorization
- To interfere with the operation of the website
- To submit fraudulent orders or payment information
We may restrict or terminate access to the website for violations of these terms.
10. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, shipping carriers, fulfillment providers, apps, and other websites.
We are not responsible for the content, policies, availability, or practices of third-party websites or services that we do not control.
Your use of third-party services may also be subject to their own terms and policies.
11. Product Availability
Product availability may change without notice.
In some cases, an item may become unavailable after an order is placed.
If we are unable to fulfill an item, we may cancel the affected item and issue an appropriate refund.
12. Disclaimer of Warranties
We make reasonable efforts to keep our website accurate, available, and functional.
However, the website and services are provided on an "as available" basis to the extent permitted by law.
We do not guarantee that the website will always operate without interruptions, errors, delays, or technical issues.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.
13. Limitation of Liability
To the fullest extent permitted by applicable law, BrindleRoam will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.
Our liability for any claim relating to a purchase will not exceed the amount paid for the product or order giving rise to the claim, except where applicable law requires otherwise.
Nothing in these Terms excludes liability that cannot legally be limited or excluded.
14. Indemnification
To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful use of the website, your violation of these Terms, or your infringement of another person's rights.
15. Privacy
Your use of the website is also subject to our Privacy Policy.
Please review the Privacy Policy for information about how personal information is collected, used, and handled.
16. Changes to These Terms
We may update these Terms of Service from time to time.
Changes may be posted on this page and will take effect when published unless otherwise stated.
Your continued use of the website after updated terms are posted means you agree to the revised terms, subject to applicable law.
17. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
18. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, form the agreement governing your use of the BrindleRoam website and your purchases from our store.
19. Contact Information
If you have questions about these Terms of Service, please contact us through the Contact page on the BrindleRoam website.